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Privacy Policy

​Last Updated: 14/09/24

Floral Wishes is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information we obtain when you use our website and services.

1. Information We Collect

We may collect the following types of personal information:

  • Name

  • Contact information including email address and phone number

  • Demographic information such as postcode, preferences, and interests

  • Other information relevant to customer surveys, offers, or feedback

2. How We Use Your Information

We collect and use your personal information for the following purposes:

  • To process and manage your orders

  • To provide you with customer support

  • To communicate with you about your orders or inquiries

  • To improve our products and services

  • To send you promotional offers, newsletters, or updates, if you have opted in to receive them

  • To comply with legal requirements

3. Data Sharing and Disclosure

We do not sell or lease your personal information to third parties. We may share your information with third parties in the following instances:

  • If it is necessary for the performance of a contract (e.g., sharing your details with delivery partners)

  • To comply with legal obligations

  • If we have your consent to do so

4. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your data.

5. Your Rights

As a resident of the Isle of Man, you have the following rights under data protection law:

  • Access: You have the right to request a copy of the personal information we hold about you.

  • Correction: You can ask us to correct any inaccurate or incomplete information we hold.

  • Deletion: You can request that we delete your personal information.

  • Object or Restrict: You have the right to object to or request restriction of processing your personal data.

  • Data Portability: You may request a copy of your personal data in a machine-readable format.

To exercise these rights, please contact us at [contact email].

6. Cookies

We use cookies on our website to enhance your browsing experience. Cookies are small files stored on your device that help us analyse web traffic and track your preferences. You can choose to accept or decline cookies in your browser settings.

7. Security

We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to safeguard your personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last Updated" date at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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